# INCENTRA — Commercial & Technical Datasheet (EN)

**Self-Hosted AI-First ITSM & Unlimited Remote Support With Zero Growth Penalties**  
*Engineered by Edens Engineering • Docker + UnLic • Flat Annual Licenses From €2,950/Year*

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## 1. Value Proposition: End Per-Seat & Per-Channel Rent-Seeking

Legacy vendors (TOPdesk, HaloPSA, Freshservice, Zendesk + TeamViewer) penalize growth at every turn: €65–€130/month for every new engineer, strict concurrent channel bottlenecks on remote support, and €35–$50/seat/month surcharges just to enable AI.

**Incentra** replaces fragmented SaaS bills with a **Self-Hosted (Docker + UnLic) + BYOK** architecture:
- **Predictable Annual Server Tiers (€2,950 / €5,950 / €11,950 excl. VAT):** 100% unlimited concurrent `IncentraSupport.exe` remote sessions, unlimited external `User` & `OrganisationManager` client portals, unlimited client organisations, and all **97 AI tools** included.
- **100% Data Sovereignty (GDPR & NIS2 Ready):** Runs inside your own firewall on **PostgreSQL 17** or **Microsoft SQL Server 2022**.
- **Zero-Markup BYOK AI With Human Control:** Connect Google Gemini or any OpenAI-compatible Responses API at raw token cost; every mutating AI tool requires explicit human confirmation (`ProposalCard`).

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## 2. Annual Self-Hosted License Tiers (Excl. VAT)

| License Tier | Target Audience | Annual Price *(~mo equiv.)* | Active Staff Limit | Included **100% Unlimited** |
| :--- | :--- | :--- | :--- | :--- |
| **1. Team Edition** | Compact IT teams, ISVs & growing MSPs | **€2,950 / yr** *(~€245/mo)* | **Up to 5 engineers** | Unlimited concurrent `IncentraSupport.exe` sessions, customer users, orgs, SLAs & all 97 AI tools |
| **2. Business / MSP Edition** | Established MSPs & mid-market IT (150–1,500 staff) | **€5,950 / yr** *(~€495/mo)* | **Up to 20 engineers** | Everything in Team + RFC Change Management (4-eyes), 24h Problem correlation, On-call, Skills & Time (`/time`) |
| **3. Enterprise Sovereign** | Large enterprises, healthcare, public sector & NIS2 | **€11,950 / yr** *(~€995/mo)* | **Unlimited** *(Site License)* | Everything in Business without limits + **DTAP instances** + Priority Support SLA & architecture onboarding |

> **Optional: Turnkey Onboarding & Hardening Package (€1,500 one-time, excl. VAT)** — Hands-on setup with our engineers covering Docker Compose, TLS 1.3 / WebSockets reverse proxy, SQL Server or PostgreSQL, initial SLA calendars, and BYOK AI verification.

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## 3. TCO Showdown (Benchmark: 12 Support Engineers)

- **Legacy Stack:** TeamViewer Corporate 3 channels (~€2,800/yr) + ITSM 12 × €85/mo (€12,240/yr) + SaaS AI Copilot 12 × €35/mo (€5,040/yr) = **~€20,080 / year**.
- **Incentra Business Edition:** Flat annual license (€5,950/yr) + direct BYOK AI token usage (~€400/yr) = **~€6,350 / year**.
- **Outcome:** **68% lower TCO (~€13,730 saved every year)**, all 12 engineers can run remote sessions **simultaneously**, and 100% of data stays in your own database.

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## 4. Architecture & CISO Security Controls

- **Runtime:** `.NET 10` (`ASP.NET Core`, Blazor Interactive Server, native WebSockets), non-root Docker image (`UID 1654`), **32** `DbSet` tables, and **8** background workers.
- **Portable Windows Support App (`IncentraSupport.exe`):** Zero MSI install and zero local admin privileges; 6-digit pairing, dual-enforced consent (`ViewScreen` -> `FullControl`), `Ctrl+Alt+End` instant kill switch, and 4-tab Windows diagnostics.
- **Crypto & Audit:** Persistent ASP.NET Core Data Protection key ring, SSRF socket-pinned `HMAC-SHA256` webhooks, **70 domain events**, formula-safe Audit CSV export, and **30-day encrypted offline UnLic grace** with non-destructive read-only fallback.